Troubleshooting
Bookings aren't being offered
Why qualified leads aren't offered times or a booking link, and how to connect a calendar and let the AI book
1 min readUpdated 29 September 2026
Look at Settings → System check → Booking.
Common reasons
| What System check says | What it means | Fix |
|---|---|---|
| Calendar: Needs attention | Booking is set to Google Calendar or Calendly, but it isn't connected (or needs reconnecting) | Settings → Connections: connect or reconnect it |
| Booking link: Off by choice | No calendar and no booking link, so qualified leads are handed to you to book by hand | Connect a calendar, or add a booking link in Settings → Workspace → Booking |
| AI may book meetings: Off by choice | Book meetings is off in What the AI may do, so the assistant never offers times, or the AI assistant is off, so only your fixed follow-up steps send the booking link | Settings → AI & selling → What the AI may do, or Settings → Workspace → AI assistant |
| AI may book meetings: Needs attention | The assistant may book but there's no working calendar or link to book into | Connect a calendar or add a booking link |
A lead is only offered a booking once they qualify under your rules. If one lead wasn't offered times, check its Qualification tab.
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